Human Resources

 

HR MISSION 

The key mission of HR at Viva-MTS is to consistently maintain a leadership position in the market by being the employer of choice. With the constant digital evolution, HR seeks to regularly maximize employee performance by consistently driving the right culture, warranting engagement to ensure that it attracts, recruits, retains, and efficiently develops the right people to fulfill the Company’s strategy.

OUR PURPOSE 

We believe in leading digital innovation to improve the lives of millions of people. Always loyal to the customers and forever loyal to the country: this is the slogan that helps us develop a healthy strategy, and to guide our vision for the future.

IT and telecommunications is one of the most dynamic areas of our economy, and it gives us great pride to contribute to this sphere, by meeting the expectation of our customers, our stakeholders and our shareholders, and by ensuring that we develop an agile state of mind, always ready for new transformations and challenges. This is possible thanks to the loyal efforts of our family members.

OUR CORE VALUES

Viva-MTS mission is to offer innovative and high-quality telecommunication services. Throughout its operations and in every sphere, the Company adheres to the following core values: 

Innovation

We develop state-of-the-art solutions and put them into practice successfully.

Responsibility

We care and we are accountable for what we do

Respect

We put ethics and human values at the core of everything we do.

Teamwork

We work with integrity and together celebrate our mutual success

Loyalty

We believe and we are faithful.

OUR PEOPLE AND CULTURE ARE THE PILLARS OF OUR SUCCESS

 

Our family is composed of approximately 1300 employees, a valuable team of highly committed and engaged individuals, and even though each of us has very unique talents, stories, and capacities, we always ensure that our collective spirit is alive through our core values: Innovation, Responsibility, Respect, Loyalty, and Teamwork. We live and breathe by these values, because they are the pillars of our truth, our passion, and our strength, both for our family members and for our Armenian society at large. Our key to success has been primarilyduetotheconsistenthumantreatment we have to our family members, ensuring that they are personally and professionally fulfilled.

Overall, we believe that the loyalty of our employees is primarily due to the positive, encouraging and supportive work environment. Psychological safety has been a vital objective for the Company management, to ensure that the staff members feel safe to express themselves and feel respected, appreciated and supported. It is our firm belief that when people feel safe and trusted at the workplace, they will energetically engage themselves to take initiatives on new projects, new developments and future prospects.

With this in mind, we have launched several internal projects to help employees feel appreciated not only by their leaders but also among their peers.

The “Lucky Carrot” program helps employees recognize and appreciate the success of other colleagues by granting them thank-you messages and gifting them with virtual carrots based on the Company’s core values by which the recipient has acted. In addition, the internal portal – Our Planet – enables employees to be consistently informed on all company-related decisions or news so that they always are an integral part of the Company’s plans, actions and recommendations, regardless if the individual works from home or from the office.

OUR SOCIETY

We approach our customers and our community members in Armenia with the same care as we do to our own employees, namely through our pioneering efforts in corporate responsibility. Since the day we were born, fifteen years ago, Viva-MTS has not fallen short in becoming a key responsible player namely due to its authentic and honest value system.

HUMAN AND EMPLOYEE RIGHTS

Viva-MTS is an equal opportunity employer which provides diverse and inclusive work opportunities to all employees. Our Company prioritizes the respect of all human beings and employee interests.

Our employees have the right to work in a safe and healthy environment. They have the right to be treated fairly and equitably. Viva-MTS does not tolerate discrimination of any kind, namely related to gender, child and forced labor, race, skin color, ethnicity, language, origin, social/ economic status, age, place of residence, religion, or political belief. This relates to all Company processes and procedures, including recruitment, staff development, promotion and disciplinary measures. All discriminatory behavior, negligence reprimands or forms of oppression are strictly prohibited.

Finally, Viva-MTS strictly prohibits harassment and bullying, including hints of sexual or physical proximity, hindering the work of another person or creating an atmosphere of fear, animosity or tension. The Company commits to providing its employees and any person who works or collaborates with the Company with the utmost safe and reliable conditions.

To ensure that all employee or human rights- related principles are held at the highest standards, Viva-MTS regularly updates and communicates its Code of Ethics which highlights the above-mentioned principles as well as the following:

  • Legal compliance in various fields: anti- corruption legislation, law on competition, protectionof tradesecret, respectof corporate values, avoidance of conflict of interests when personal interests are in contradiction with Company’s interests, fraud prevention, as well as honest and reliable business conduct.
  • Employees are required to be honest and transparent in sharing knowledge, experience and expertise with others, behave respectfully towards one another, value each other’s views and opinions.

ANTICORRUPTION, COMPLIANCE AND INFORMATION SECURITY POLICIES

To ensure that Viva-MTS always remains honest and reputable, it has implemented anti-corruption, compliance and information security policies to guarantee the acquisition of the most up-to-date tools to fight corruption, to promote ethical conduct within the Company, to avoid any risks or costs related to corruption, to protect customer and corporate clients, to ensure information safety, and to support an overall healthy expansion of the business.

To ensure the effectiveness of these policies, the commitment began first and foremost by the Company’s management to set an example for the rest of the Company and ensure that the right culture is maintained in preventing corruption within Viva-MTS. All staff, including the management, is involved in regular trainings and courses, the development and update of these relevant policies, and participation in all yearly audits (including ISO-related).

STRUCTURE OF THE COMPANY

The Company structure of Viva-MTS is a living organism that changes with the needs of the business and relevant required functions. It helps visualize the direction in which the Company is heading with more clarity to ensure agile decision-making and consistency. The structure has been modified over time to try to minimize the span of control, manage expectations, organize workflow, and support engagement and productivity.

Currently, Viva-MTS integrates the following departments:

  • Customer Service Department
  • Finance & Accounting Department
  • Human Resources Department
  • Technical Department
  • Information Systems Department
  • Administration Services Department
  • Internal Control and Audit Department
  • Marketing and Communication Department
  • Corporate Governance and Legal Department
  • Security Unit

PERFORMANCE MEASURES AND TARGETS

We strive to ensure our performance management and reward processes are aligned with the Company’s strategy, business objectives, and culture. A key part of embedding our culture is ensuring we reward our employees based on their performance, potential, and contribution to our values and success.

Performance assessment processes at Viva-MTS include a corporate indicator (general business-related performances) and individual targets (tailored more to the individual and her/his function).

COMPENSATION

Apart from the general performance-based bonuses or rewards, we also strive to offer a competitive compensation package to all staff. Times are tough and we understand that our employees have families of their own to care for. As such, we try to appease staff concerns by offering certain benefits that can help meet day-to-day issues, to extend a hand from the Company to the hearts of people.

REMUNERATION SYSTEM

Combined with a work environment that genuinely cares for its people and their respective needs, Viva-MTS has developed a remuneration policy that will also meet the critical needs of attracting and retaining key talent in the competitive local marketplace. Guided by the principle of equity and fairness, Viva-MTS always assesses and modifies its remuneration system to ensure that its people are compensated fairly and equitably, not only within the Company but also within the market.

Benefit
(Company Compensation plan, other compensation as per Law) 3%

Bonus
(Variable bonuses according to the Company policies) 26%

Salary
(Base salary, night work pay, vacations, Social tax by Employer) 71%