Annual Report

About Viva-MTS

Today Viva-MTS offers to the market much more than just voice and data services, including a number of gaming, entertainment, educational applications, e-wallet, mobile TV, cloud services and useful solutions for effective business and financial management, etc.

The stage of digital transformation that Viva-MTS is currently in, involves the transition from a telecommunications operator to a company offering comprehensive digital services, which corresponds to global trends in the development of the sphere, as well as the growing needs and expectations of the subscribers.

Covid-19 and its Impact on Telecom Industry

The pandemic has demonstrated that the telecommunications industry has become an essential link in maintaining a normal lifestyle in Armenia and worldwide. Remote work, education, and medical industry - they all mostly depend on telecommunication offers, which, due to the conditions of Covid-19, has led to an increase in the consumption of online services starting from March 2020.

Despite the pandemic and martial law, in 2020 the Company managed to optimize costs and showed decent results in the main areas of business.

Our Business at a Glance

Determining the right business development strategy is one of the main components of its success. We will continue to gain momentum and keep our leadership in the Armenian telecom market, also we will continue to work on our modern network infrastructure and coverage to deliver a high-quality service that allows individuals and businesses to connect confidently anywhere and at any time.

Our strategy focuses on simplifying our offers and accelerating our digital transformation for a better customer experience. As digital solutions market leader, Viva-MTS will introduce new technologies that will allow launching innovative products and services in the future.

Leadership in Telecommunications

As a Mobile data leader in the market with 63.4% market share of 3M data subscribers, Viva-MTS is the first introducer of innovative V&D (voice & data) tariff plans with unlimited usage of most used applications. Viva-MTS took the next step in 2020 by moving away from 1MB data pay-as-you-go charges, and all our V&D tariff plans subscribers have worry-free internet usage experience.