HIGHLIGHTS OF THE YEAR

The pandemic has demonstrated that the telecommunications industry has become an essential link in maintaining a normal lifestyle in Armenia and worldwide. Remote work, education, and medical industry - they all mostly depend on telecommunication offers, which, due to the conditions of Covid-19, has led to an increase in the consumption of online services starting from March 2020.

Viva-MTS was the first in the industry to revise the provision of services in  the  “X”,  “Y”  and “Z” tariff plans from the point of view of social responsibility, and the services for online education and applications that have  become an integral part of everyday life, such  as “Zoom”, “Skype”, “Telegram”, “Twitter”, “Viber”, “WhatsApp”, “Messenger”, “Facebook”, “Zangi”, “YouTube”, “TikTok”, “Snapchat”, “Netflix” and “Instagram” were provided with unlimited access. Viva-MTS has provided significant social assistance in the field of education.

2020 was a very difficult year for Armenia: by the end of September, full-scale hostilities began, and during this period, Viva-MTS was the first to provide free calls to Artsakh, with the competitors following the lead.

In the second quarter of 2020, Viva-MTS launched a new cloud platform and cloud services such as “IaaS”, “Veeam” back-up and “VPBX”.

In 2020 the number of cloud service users has increased by 500% as compared to 2019.

The fixed Internet connection, available in Yerevan and few active regions, has been upgraded to meet the high demand. The Company managed to increase its upstream capacity fivefold on the border with Georgia in order to meet the growing demand for fixed communication services. Despite the fact that COVID-19 has affected the entire B2B segment, the Company has managed to increase the number of fixed services subscriptions by 25%. The Company has begun to actively develop new products and services based on cloud infrastructure and virtual space, which are top-requested by corporate clients. Viva-MTS strives to develop and present a full range of services necessary for modern business, not limited to mobile communications and fixed- line communications, but including the range of IT services and platforms required for fast- growing enterprises.

Viva-MTS plans to launch NB-IOT, enter this market and develop a platform for providing services based on NB-IOT. Considering the high demand for SaaS services, Viva-MTS is ready to launch Microsoft Azure Stack for the first time in Armenia.

Despite the pandemic and martial law, in 2020 the Company managed to optimize costs and showed decent results in the main areas of business.