HODs AND THEIR RESPONSIBILITIES
Finance and Accounting Department Manager:
ARTUR YERMALIONAK
Tenure: 1 year (as of February 2020)
Artur Yermalionak is responsible for ensuring the processes of budget planning and controlling, investment and commercial initiatives analysis, management of accounts receivable, revenue assurance and fraud management, SOX controls, treasury and accounting. He is responsible to enhance the efficiency of processes to guarantee alignment with the Company’s strategy.
Customer Service Department Manager:
ALEXANDER FEDYUNIN
Tenure: 6 years (as of August 2015)
Alexander Fedyunin is responsible for defining and driving the Company sales and customer service strategy and its implementation in all touch points with the subscribers, as well as driving the quality of service of customer care and service centers, directing and controlling development and implementation of Company’s commercial strategy to achieve results, ensuring the efficient provision of all activities of the Customer Service Department operations in compliance with the Company’s mission, values and strategic objectives.
Human Resources Department Manager:
LARA TCHOLAKIAN
Tenure: 13 years (as of May 2008)
Lara Tcholakian is responsible for the development, implementation and management of the Company’s human resource strategic development, organizational development, workforce and organizational efficiency, organizational culture, safeguarding employee and corporate relations and rights, professional development and growth, employee incentives, including performance- related bonuses, benefits, and payroll system management, and other compensations.
Technical Department Manager:
GRIGOR GRIGORYAN
Tenure: 2 years (as of May 2019
Grigor Grigoryan manages and controls the Technical Department overall activities ensuring the efficiency and timeliness of the technical operations. He is responsible for the network development, quality network construction, ensuring its stable and uninterrupted operation, as well as effective exploitation and maintenance of Technical Department systems/platforms and BTSs.
Finance and Accounting Department Deputy Manager:
ANETA EPRIKYAN
Tenure: 1 year (as of April 2020)
Aneta Eprikyan is responsible for the assessment of the strategic projects, coordination of the strategy, business planning, budgeting and investment programs, as well as for the overall administration and control of financial processes to guarantee alignment with the Company’s strategy.
Internal Control and Audit Department Manager, General Manager of MobiDram:
KIM AVANESYAN
Tenure: 11 years (as of June 2010)
Kim Avanesyan is responsible for the strategy of quality improvement and improvement of business processes, quality management system, implementation of strategic functions of the Company business management, as well as management of internal controls, risk and fraud assessments, implementation of security information system processes, direct and control development and Company’s quality strategy. As MobiDram General Manager he directs the strategy and manages long-term development plans of MobiDram, controls all the aspects of its business operations to lead MobiDram to the development and organizational growth and achievement of the set goals.
Information Systems Department Manager:
THOMAS MAZEJIAN
Tenure: 11 years (as of August 2010)
Thomas Mazejian is responsible for linking technology with business by aligning the IS Department strategy with the Company’s mission, values and strategic objectives, ensuring administration and support of billing and charging systems, proper support for satisfying users’ requirements in the Company. He is also responsible for shaping Viva-MTS’ role in digital technologies.
Marketing and Communication Department Manager:
DAVIT GEVORGYAN
Tenure: 4 years (as of August 2017)
Davit Gevorgyan is responsible for developing and implementing the Company’s marketing and communication strategy, as well as for ensuring the efficient provision of all activities of the Marketing and Communication Department operations such as Products Development, Business Solutions, PR, CSR, etc. in compliance with the Company’s mission, values, strategic objectives and policies.
Corporate Functions Audit Unit Manager/ Compliance Manager:
INNA MNATSAKANYAN
Tenure: 6 years (as of May 2015
Inna Mnatsakanyan is responsible for corporate functions audit, business processes management, as well as implementation and monitoring of the compliance management system in the Company. She is also responsible for improvement of the Quality Management System of the Company, relevant ISO Standards Certification as well as adopted ISO Standards related audits within the Company.
Corporate Governance and Legal Department Manager:
ARMINE SARGSYAN
Tenure: 5 years (as of August 2016
Armine Sargsyan is responsible for ensuring legal support and legal protection of the Company’s business, managing regulatory risks and Corporate Governance issues, as well as prevention and termination of potential legal risks, endangering the Company’s business development, as well as ensuring the due organization of contractual work of the Company. These also include the protection of both the legal and the material rights and interests of the Company
Security Unit Manager:
ASHOT AVETISYAN
Tenure: 5 years (as of September 2016)
Ashot Avetisyan is responsible for the planning, coordination and supervision of the Company’s security functions, organizing and ensuring that suitable security procedures are in place and operate effectively. He is responsible for the risk assessment and provides recommendations to mitigate the identified risks.
