E-COMMERCE

E-Commerce is a relatively young and advancing direction in Viva-MTS. E-Shop (https://shop.mts.am) is the hybrid of the online retail and customer support/service (via 24/7/365 support through +37493298700 special hotline number) for achieving customers higher levels of satisfaction, better experience and covering customers’ online retail purchases needs.

Due to the COVID-19 conditions, in the existing classic online retail sales part of E-Shop (for purchase of the mobile handsets, accessories, etc.) the pure Telecom block was added for covering the customers’ needs for online ordering of the MNP with the domestic delivery. Currently, customers have various options of online payments for the purchases both via domestic and international bank cards and “MobiDram” payment system (including e-wallet) of Viva-MTS.

E-Commerce share in the Total Retail revenue of Viva-MTS increased significantly in 2020 compared to 2019, reaching 6%.

The advancement process of E-Commerce is dynamic and multi-dimensional in Viva-MTS.