Subscribers of “Viva” tariff plans have an opportunity to switch to “GO” prepaid tariff plan.

The switching fee is AMD 500.

Switching to other tariff plans

• Viva-MTS bears no responsibility for sending SMS notifications upon the consumption or the expiration of the validity period of voice, SMS, and Internet services. The above mentioned SMS notifications are sent with the aim of supporting the subscribers to avoid unforeseen costs and depend on the technical capacities of Viva-MTS public electronic communication network. Therefore, not receiving the SMS notification or receiving it with delay may be caused by circumstances beyond the Operator’s control, such as the quality and technical characteristics of the subscriber’s device, or circumstances hindering the propagation of radio waves and the uninterrupted operation of radio equipment, the subscriber’s location, etc. To avoid unforeseen expenditures because of service usage, the subscriber must control the balance and the validity period of the embedded services via corresponding USSD commands.
• If the mobile card validity period expires during the activity period of a “Viva” tariff plan option, the services within packages provided by the tariff plan are suspended until the account is recharged, otherwise, they are terminated.
• In case of an activated Internet package (for example “BIT”), first the Internet provided by the package is consumed, and then the Internet-package provided by “Viva” tariff plan.
• Services provided by “Viva” tariff plan are nullified after the expiration of the option validity period.
• The airtime, SMS sending and Internet provided by the tariff plan are not automatically prolonged or available in roaming. Learn the tariffs of services in roaming.
• The validity period of the mobile card activated for the first time is 105 days.
• Packages provided by “Viva” tariff plans can be used within 30 days after the activation. In case one of the packages is consumed before the expiration of the activity period, one can reactivate the packages of the current tariff plan by dialing *161*4#: in case of reactivation, the activity period of the new packages is 30 days from the moment of activation.
• After consumption of the 38 000 MB internet package during the 30-day validity period, a 500 MB additional package is automatically activated upon the availability of at least AMD 150 on the subscriber’s account balance. The package is available for 24 hours from the moment of activation.
• In case the packages provided by “Viva 9500” tariff plan are not reactivated after the expiration of the 30-day validity period, the automatic activation of the 500 MB daily package is suspended. The subscriber then can activate “BIT”, “Super BIT” services providing a daily Internet package.
• In case there are sufficient funds on the subscriber’s account after the expiration of the validity period of the packages provided by “Viva” tariff plan, the activation fee is charged, and the activation of packages is automatically prolonged, otherwise, the service is deactivated, and the subscriber continues using services at the tariffs set for the tariff plan. The activation of the packages is automatically prolonged once there are sufficient funds on the account.
• It is recommended not to use voice, Internet or SMS services during activation or auto-prolongation of the packages provided by “Viva” tariff plans, as the activation may fail because of technical issues.
• In case of sufficient funds on the account balance, the packages of services within the tariff plan are considered as activated only after receiving a notifying SMS.
• Direct calls to MTS Russia can be made to phone numbers starting with the following codes: MTS Russia: +791, +798, +79780, +79781, +79782, +79787, +79788, +7495, +7499
• “+3GB”, “+10GB”, and “+20GB” services are available to subscribers with active packages within “Viva” tariff plan. To activate the “+3GB” service send *888*1# command (activation fee: AMD 500), to activate “+10GB” send *888*2# (activation fee: AMD 1000), and to activate “+20GB” send *888*3# (activation fee: AMD 1500).
• Viva-MTS does not guarantee the provision of calls to MTS Russia in case the phone number receiving the call in Russia is ported from another mobile network of Russia within mobile network portability service. Learn the international call tariffs.
• When calling to a Viva-MTS phone number, which has switched to another mobile network within mobile number portability service, the subscriber first consumes the airtime for calls to other networks (if available), and in case of their unavailability, the calls are charged in accordance with the tariffs set for the subscriber’s current tariff plan.
• You can activate the “+V&D” service within the framework of the tariff plan with inactive packages, and get 1000 on-net minutes and 2000 MB Internet.To activate the service, you need to send the command *103*1#. The activation price is AMD 900. The validity of the “+V&D” service is 10 days.