Frequently Asked Questions

The packages provided within “Viva” prepaid tariff plan will be automatically prolonged 30 days after the initial activation.

If, by the end of  the activity period of the packages, there is insufficient balance on your account, the packages will not be reactivated, and you will continue using the services based on per minute/ per MB / per SMS tariffs set by the tariff plan.

Yes. You can switch between “Viva” prepaid tariff plans by dialing the corresponding USSD code provided in the table below:

Action	Viva 2500	Viva 3500	Viva 5500	Viva 7500	Viva 9500
Tariff plan switch command	*161*2500#	*161*3500#	*161*5500#	*161*7500#	*161*9500#

Yes, you have an opportunity to switch to “YES” tariff plan by dialing *131*555#. The switching fee is AMD 500. 

All you need to do is recharge your account. As soon as your balance becomes sufficient (for example, AMD 1500 for Viva 1500, AMD 2500 for Viva 2500, etc.), the system will deduct the amount and will automatically activate the packages for you.

No. Dialing *161*0# will only deactivate price plan switch at the end of the validity period of current services. For example, if you are a “Viva 3500” subscriber and wish to switch to “Viva 5500” when “Viva 3500” services expire, you should dial *161*5500*1#. Later, if you change your mind and want to stay in “Viva 3500” price plan, you should dial *161*0# to cancel your request for tariff plan switch after the expiry of the current package validity period.

Yes, all active services (excluding “Jan-Jan” services) will be transferred to new “Viva” packages and will be consumed first before the packages provided within the chosen “Viva” tariff plan. Please note, however, that the following services are not available for “Viva” tariff plans and will be deactivated upon the expiry of the service validity period:
• «BIT 30»
• «Jan-jan» and «Jan-jan Monthly»
• «Super 0»
• «Super Couple»
• «SMS package»

No.

Yes. If you are planning a long trip, we advise you to visit the nearest service center and switch to “Yes” tariff plan to avoid unnecessary charges in roaming.

If you wish to switch to another Viva tariff plan after the expiry of your currently active packages, you can do so by dialing a USSD code and placing a request for delayed price plan switch.

Action	Viva 1500	Viva 2500	Viva 3500	Viva 5500	Viva 7500	Viva 9500
Switch to the tariff plan after the expiration of the validity period of the current option	*161*1500*1#	*161*2500*1#	*161*3500*1#	*161*5500*1#	*161*7500*1#	*161*9500*1#

Yes, unused minutes will be transferred to your “Viva” tariff plan and will be consumed first before the consumption of on-net airtime provided within the chosen tariff plan.

If you are a subscribed to “YES”, “Alo We” or “Dialect”, you can easily switch to any of “Viva” prepaid tariff plans by dialing the corresponding USSD code provided in the table below:

Action	Viva 1500	Viva 2500	Viva 3500	Viva 5500	Viva 7500	Viva 9500
Tariff plan switch command	*161*1500#	*161*2500#	*161*3500#	*161*5500#	*161*7500#	*161*9500#

If you are subscribed to other prepaid or postpaid tariff plans, you can visit the nearest Viva-MTS service center to switch to the preferred “Viva” tariff plan.

Yes, at any time before the expiration of the 30-day validity period you can reset all your packages at once by dialing *161*4#. The new packages will be activated and will be valid for 30 days. Note: resetting the packages will not add the new packages to your existing ones. It will replace them.

In addition to “BIT 1”, “Super BIT 1”and “Super 0 Daily” services, the following services are available for prepaid “Viva” tariff plans.

The Internet package provided by “BIT 1” and “Super BIT 1” services will be consumed first. The regular Internet package provided within “Viva” tariff plan will be consumed after the expiry of the activity period of “BIT 1” and “Super BIT 1” services.

If you are subscribed to one of “Viva” tariff plans, do not have active packages and want to switch to another option of “Viva” tariff plan, you can do so by dialing the corresponding USSD command and placing a request for switching to the preferred tariff plan after the next recharge. Please make sure there are sufficient funds on your account for automatically activating the packages of the new option.

Action	Viva 1500	Viva 2500	Viva 3500	Viva 5500	Viva 7500	Viva 9500
Switching to the tariff plan  after the next recharge	*161*1500*1#	*161*2500*1#	*161*3500*1#	*161*5500*1#	*161*7500*1#	*161*9500*1#