“RED” tariff plan offers Viva individual prepaid customers a
package solution of mobile and fixed services. It incorporates mobile and
fixed Internet, TV channels, airtime, and an opportunity to send SMS
messages.
How to switch to “RED” tariff plan?
Viva prepaid subscribers can switch to the tariff plan “RED”
by sending the USSD command *partner’s code*option price#. Prepaid
and postpaid subscribers of other RA operators can switch to
“RED” through the mobile number portability service, by
visiting a Viva
service center
with an ID or applying online via
this link. To switch from the current package of the “RED” tariff
plan to another, it is necessary to send the USSD command of the preferred
option. In case there are active packages left, it is necessary to send
the command up to the 23rd day (inclusively) of the current tariff
plan’s validity period.
Whom do we cooperate with?
The tariff plan is offered within the scope of Viva’s partnership
with
“Fnet Telecom”,“HouseNet”,
“NetX”,
and
“MegaNet”.
The number of our partners is continually increasing: stay updated on new
opportunities by following our website.
Commands
Action
Command with the Partner’s code
Viva | Fnet
Viva | HouseNet
Viva | MegaNet
Viva | NetX
Switching to “Red 7 500”
*413*7500#
*411*7500#
*414*7500#
*418*7500#
Switching to “Red 7 900”
*413*7900#
*411*7900#
*414*7900#
*418*7900#
Switching to “Red 10 500”
*413*10500#
*411*10500#
*414*10500#
*418*10500#
Switching to “Red 10 900”
*413*10900#
*411*10900#
*414*10900#
*418*10900#
Switching to “Red 14 000”
*413*14000#
*411*14000#
*414*14000#
*418*14000#
Switching to “Red 14 900”
*413*14900#
*411*14900#
*414*14900#
*418*14900#
Checking the balance of packages provided by the current tariff plan
*413#
*411#
*414#
*418#
Immediate termination of the subscription*
*413*0#
*411*0#
*414*0#
*418*0#
Termination of the subscription upon the expiration of the validity
period
*413*00#
*411*00#
*414*00#
*418*00#
*In case of immediate termination, the subscription to the tariff plan
“RED” is cancelled instantly: embedded packages provided by
the tariff plan are nullified, and there is no recalculation of the
prepayment.
Important! Sending the USSD command
for the purpose of joining the “RED” tariff plan implies that
the subscriber agrees to the Terms and conditions posted on red.viva.am.
Service tariffs
Upon consumption of the embedded packages
Calls
To Viva network
15 AMD/minute
To RA other mobile and fixed networks
35 AMD/minute
To Russia
79 AMD/minute
SMS
SMS to RA mobile networks
5 AMD/SMS
SMS to other destinations
20 AMD/SMS
Internet
After the consumption of the embedded Internet package before the
expiration of the 30-day validity period, a 500 MB package is
automatically activated upon the availability of at least AMD 100 on
subscriber’s account balance. In case there is less than AMD 100 on
the account balance, the opportunity to use the Internet is blocked.
After the expiration of the 30-day validity period, the services
“BIT”,
“Super BIT”,
“Super Couple”
providing daily Internet packages will be available.
* Upon the consumption of 10 000 on-net minutes - 15 AMD/minute
General Rules of the "Convergent" Partner Program
Definitions
General Rules, hereinafter the Rules - this document.
"Convergent" Partner Program, hereinafter the Program
- terms and conditions of the "RED" tariff plans created as a result
of the cooperation of the Organizer and the Partner, which shall be
provided to the Participant by the Organizer and at the Organizer's
risk.
Organizer - Viva Armenia Closed Joint-Stock Company -
TIN: 01551651 , registered address: 4/1 Argishti Str., Yerevan,
0015, Republic of Armenia - implements the management and development
of the Program, and is also a telecommunications operator and provides
communication services to the Subscribers of Viva Armenia CJSC.
"RED" tariff plan, hereinafter the tariff plan - a
package of mobile and fixed services provided to Viva subscribers on a
prepaid basis. It includes mobile and fixed Internet, TV channels,
airtime and functionality to send SMS messages. Tariff plans have
packages with different bundles and different connection fees for a
period of 30 days.
Partner - a Company providing communication services
connected to the Program on a contractual basis, which undertakes to
provide services to the Organizer under the terms and conditions set
by the contract signed with the Organizer.
Participant - an individual prepaid subscriber of
Viva who has sent a request to join the Program that has been approved
by the Organizer.
Request to join the Program, hereinafter Request -
sending a request from the subscriber number in the Viva subscriber
remote service system using the USSD command, in which the tariff plan
to which the subscriber wants to switch to is digitally indicated.
Request approval - discussion and approval of the
Request sent by the Participant on the part of the Organizer.
USSD command - a combination of symbols and numbers
for each Partner and each of the "RED" tariff plans for the purpose of
sending a request to join the Program, confirming, changing the tariff
plan, suspending, checking the bundles provided by the tariff plan and
performing other available actions.
Program website - a website located on the Internet
at red.viva.am, where the current version of the description of the
Rules, as well as other information about the Organizer, Partners,
Tariff Plans and the Program is posted.
Joining the Program - change of the current tariff
plan of the Participant by switching to one of the "RED" tariff plans,
under the terms and conditions defined by the Program, after the
request has been approved by the Organizer.
Suspension of participation in the Program - cancellation/suspension of subscription to the Program by the
Participant via the USSD command or suspension of the provision of
communication services by the Organizer in case of abuse of the
Rules.
General Provisions
These Rules shall define the procedure and conditions for
participating in the Program.
These Rules shall be uniform and binding upon the Organizer, Partners
and Participants who joined the Program under the terms and conditions
described in these Rules.
Joining the Program implies that the Participant has read these Rules,
fully and unconditionally accepts the terms and conditions of these
Rules and participates in the Program exclusively under the terms and
conditions described in these Rules.
The Request to join the Program can be submitted if the individual is
a prepaid subscriber of Viva in the Viva remote service system.
The Participant shall acknowledge and accept that entering the USSD
command and confirming the request shall imply the conclusion of a new
contract with Viva under the terms and conditions of the "RED" Tariff
Plan.
The Request shall be submitted electronically using the appropriate
USSD command. USSD commands are listed on red.viva.am website.
The moment when the Request is approved and the Participant joins the
Program shall be the moment when:
The Partner has installed and tested the subscriber equipment and
has signed the respective act with the Participant;
A contract under the terms and conditions of the "RED" tariff
plans has been concluded between the Organizer and the Participant
(a prepaid subscriber of Viva) with the approval of the Request
having been sent by the Participant to the Organizer via the USSD
command.
Within the framework of the Program, the Organizer shall be solely
held responsible to the Program Participants for the quality of
services provided to the Participants under the terms and conditions
of the "RED" tariff plans.
Information about the Program is posted on the Program website at
red.viva.am.
The period of validity of the Program is considered to be from 1
December 2023 to 1 December 2025 /inclusive/.
Payment terms
In order to consume the communication services that are part of the
Program, the Participant shall pay into the Viva subscriber account by
depositing money to join the Program.
If sufficient funds are available in the Participant's account after
the Request has been approved by the Organizer, the fee for the "RED"
tariff plan shall be charged, after which the services shall be
immediately activated in the specified volume and under the terms and
conditions as described/ presented/specified on the red.viva.am.
website.
Provision of the tariff plan to the Participant shall be carried out
exclusively on the condition of conscientious payment by the
Participant.
The Program fee shall be subject to recalculation in accordance with
the rules for the provision of communication services and the
procedure in force under the terms and conditions of the Organizer.
In case of registration of such technical problems in the network of
the Organizer or the Partner, due to which the Participant's services
were unavailable, the subscription fee shall be recalculated according
to Table 1.
Unavailability during a month, hours
Subscription fee recalculation amount
14-25
10%
25-40
30%
More than 40
50%
Table 1
Suspension and Termination of the Service
Termination of participation in the Program shall be an event that
follows any of the actions listed below, as a result of which an
individual loses the status of the Participant and the Organizer stops
providing the "RED" tariff plan to such an individual:
- Sending the USSD command to
the Organizer in order to terminate the subscription/ participation
in the Program;
- non-payment of the prepaid
amount stipulated by the terms and conditions of the "RED" tariff
plan within 60 days;
- violation of these rules by
the Participant.
In the event of a change of ownership of the mobile number within the
“RED” tariff plan, the subscription will be terminated
immediately, and the services embedded in the tariff plan will be
nullified; the prepaid amount will not be recalculated.
If the new owner of the mobile number wishes to subscribe to the
“RED” tariff plan, the owner has to apply for the plan via
USSD, as a new connection.
Termination of participation in the Program: may occur for all
participants of the Program as a result of the expiration of the
Program or early termination of the Program at the decision of the
Program Organizer.
After termination of subscription to the "RED" tariff plan,
communication services shall be provided under the terms and
conditions of the tariff plan from which the subscriber has switched
to the "RED" tariff plan. If switching to the previous tariff plan is
not possible (due to archiving of the tariff plan or for other
reasons), the change to the "START" tariff plan shall take place. Terms
and conditions of all tariff plans are available at
www.viva.am.
* The promotions without subscription fee offered within the
“RED” tariff plan are available only for the first-time
subscription to the “RED” tariff plan for the subscription
number and a specific connection address.
Notes
Viva bears no responsibility for sending SMS notifications upon the
consumption or the expiration of the validity period of voice, SMS, and
Internet services. The above-mentioned SMS notifications are sent with
the aim of supporting the subscribers to avoid unforeseen costs and
depend on the technical capacities of Viva public electronic
communication network. Therefore, not receiving the SMS notification or
receiving it with delay may be caused by circumstances beyond the
operator’s control, such as the quality and technical
characteristics of the subscriber’s device, or circumstances
hindering the propagation of radio waves and the uninterrupted operation
of radio equipment, the subscriber’s location, etc. To avoid
unforeseen expenditures because of service usage, the subscriber must
control the balance and the validity period of the embedded services via
corresponding USSD commands.
Viva prepaid tariff plan subscribers can switch to the tariff plan via
USSD command.
If the mobile card validity period expires during the activity period of
“RED” tariff plan option, the services within packages
provided by the tariff plan are suspended until the account is
recharged, otherwise, they are terminated.
It is recommended to activate “BIT”, “Super
BIT”, “Super Couple” and “Super 0 Daily”
services only in case of not having active packages provided by the
tariff plan. In case of activating “BIT”, “Super
BIT” and “Super Couple” services the Internet-package
within the tariff plan is consumed after “BIT”, “Super
BIT” and “Super Couple” services. In case of
activating “BIT”, “Super BIT”, or “Super
Couple” services while having active packages within the tariff
plan, the megabytes of the mentioned services will be consumed when
using the unlimited services embedded within the tariff plan.
In case of having active packages provided within the tariff plan and
activating the “Super 0 Daily” service, the embedded minutes
provided within the tariff plan are consumed first; the minutes provided
by the service are consumed after.
Services provided by “RED” tariff plan are nullified after
the expiration of the 30-day validity period, and the opportunity to use
unlimited options embedded within the tariff plan without consuming the
main Internet package, is blocked.
The airtime, SMS sending and Internet provided by the tariff plan, as
well as the opportunity to use unlimited options embedded within the
tariff plan without consuming the main Internet package, are not
automatically prolonged or available in roaming. Learn the tariffs of services in roaming.
When making calls to Viva phone numbers, first the airtime package
provided by the tariff plan “RED” is consumed, then the
package embedding 10 000 minutes of on-net airtime.
After the consumption of the Internet package provided by the tariff
plan “RED” before the 30-day validity period, a 500 MB
package is automatically activated upon the availability of at least AMD
100 on the subscriber’s account balance. The package is available
for 24 hours from the moment of activation.
In case the packages provided by “RED” tariff plan are not
reactivated after the expiration of the 30-day validity period, the
automatic activation of the daily 500 MB package is suspended. The
subscriber then can activate “BIT”, “Super BIT”,
“Super Couple” services providing a daily Internet package.
In case there are sufficient funds on the subscriber’s account
after the expiration of the validity period of the packages provided by
“RED” tariff plan, the activation fee is charged, and the
activation of packages is automatically prolonged, otherwise, the
service is deactivated, and the subscriber continues using services at
the tariffs set for the tariff plan. The activation of the packages is
automatically prolonged once there are sufficient funds on the account.
It is recommended not to use voice, Internet or SMS services during
activation or auto-prolongation of the packages provided by
“RED” tariff plans, as the activation may fail because of
ftechnical issues.
Direct calls to MTS Russia can be made to phone numbers starting with
the following codes: MTS Russia: +791, +798, +79780, +79781, +79782,
+79787, +79788, +7495, +7499,+790835.
Viva does not guarantee the provision of calls to MTS Russia in case the
phone number receiving the call in Russia is ported from another mobile
network of Russia within mobile network portability service. Learn
the international call tariffs.
When calling to a Viva phone number, which has switched to another
mobile network within mobile number portability service, the subscriber first consumes the airtime for calls to
other networks (if available), and in case of their unavailability, the
calls are charged in accordance with the tariffs set for the
subscriber’s current tariff plan.
To replenish the amount of balance insufficient on your account and to
activate the main and additional packages within “RED”
prepaid tariff plan the subscriber can use “Recharge +” service.
Opening hyperlinks within unlimited options embedded within the tariff
plan and along with their usage, data exchange with other Internet
resources is possible; in that case the main Internet package MBs within
the tariff plan is consumed. In case the main Internet package is
consumed some services of the applications may be used partially.
Mobile cards with activated “RED” tariff plan are not
intended for use with modems, Wi-Fi devices, or in phones, which are
used as Wi-Fi devices. In case the card with the indicated tariff plan
is used in a modem, or the phone, it is installed in, is used as a Wi-Fi
device, consumption of the Internet of the main package and limitations
in Internet access are possible when using Internet, as well as other
unlimited services embedded in the tariff plan.
“+100 minutes” and “+300 minutes” service are available to subscribers of “RED” tariff
plan with active packages.
In order to avoid unexpected charges, it is recommended to keep all the
applications up to date. Not updated applications may consume the main
Internet package, and some services of the applications may be used
partially.
Viva individual prepaid subscribers can switch to
“RED” tariff plan via USSD command. Subscribers to
other operators of Armenia can join using the mobile network
portability service.