2.1. The Terms are the Operator's public offer of the Services provided, which, from the moment of its acceptance by a person wishing to become a Subscriber, and together with the subscription contract concluded by the Parties, constitute a legally binding contract concluded between the Subscriber and the Operator (Service Provision Contract). 3.2. The Terms are considered accepted when the Subscriber signs the documents provided for by these terms.
2.2. The Subscriber can also accept this public offer electronically, by signing the respective subscriber contract using an e-signature established by the RA law.
2.3. The Subscriber Contract is valid from the moment of signing.
2.4. The Subscriber Contract is considered concluded for an indefinite period, unless otherwise provided by the Subscriber Contract. In case the Subscriber Contract is concluded for a certain period, the Subscriber may, if desired, extend the validity period of the Subscriber Contract in the manner prescribed by these Terms.
2.5. The Subscriber does not have the right to resell the Services received from the Operator to other persons or use them for the purpose of providing electronic communications and other related services without informing the Operator and obtaining the respective license in the manner prescribed by the RA law.
2.6. The Subscriber is obliged to comply with the requirements of the Terms and/or other terms and conditions for the provision of the Services posted on the Official Website, which are not provided for by these Terms, and to stay informed about their changes.
2.7. The Operator's advertising or presenting the Services in any other way is an invitation to accept the public offer to subscribe to the Services in accordance with these Terms and the terms and conditions of any Tariff Plan/ Package and to enter into a Subscriber Contract.
2.8. Anything that is not regulated by the subscriber contract and these Terms, as well as other terms and conditions for the provision of Services posted on the Official Website of the Operator, is governed by the legislation of the Republic of Armenia.
2.9. By concluding a Subscriber Contract and by submitting an Application for the purpose of receiving Jointly Provided Services, the Subscriber unconditionally accepts the terms and conditions for the provision of services of a third party specified by the Operator for the purpose of providing Jointly Provided Services.

3.1. To conclude a Subscriber Contract, a person wishing to become a Subscriber submits the following documents:
3.2. An individual who is a citizen of the Republic of Armenia must submit:
3.2.1 Identification document established by the legislation of the RA;
3.2.2. A notarized power of attorney and an identification document of the authorized person, if the application is submitted by an authorized person (the requirement for notarization of the power of attorney does not apply if the Subscriber provides the power of attorney approved by the Operator to a representative of the Operator's Sales Unit, for which the employee of the Operator must make a corresponding note on the power of attorney, certifying it with the stamp of the Sales Unit).
3.2.3. At the Operator's request, a copy of the document confirming the Subscriber’s right to the territory where the Device is to be installed and the Services are to be provided.
3.3. An individual who is not a citizen of the Republic of Armenia must submit:
3.3.1. Identity document established by the legislation of the RA;
3.3.2. A document certifying residence status in the RA territory (if available);
3.3.4. a notarized power of attorney and an identification document of the authorized person, if the application is submitted by an authorized person (the requirement for notarization of the power of attorney does not apply if the Subscriber provides the power of attorney to a representative of the Operator's Sales Unit, for which the employee of the Operator must make a corresponding note on the power of attorney, certifying it with the stamp of the given Sales Unit).
3.3.5. At the Operator's request, a copy of the document confirming the Subscriber’s right to the territory where the Device is to be installed and the Services are to be provided.
3.4. If the Subscriber Contract is concluded electronically or by telephone, the Subscriber must ensure compliance with the requirements for the electronic subscription procedure established by the Operator.
3.5. A legal entity must submit:
3.5.1. A copy of the state registration certificate and/or the extract or with the signature of the authorized person;
3.5.2. Authorizations and identification documents of the person acting on behalf of the legal entity;
3.5.3. At the Operator's request, a copy of a document certifying the Subscriber’s right to the territory where the Device is to be installed and the Services are to be provided.
3.6. A private entrepreneur must submit:
3.6.1. A copy of the state registration certificate and/or the extract:
3.6.2. An identity document of the private entrepreneur or an identity document and a document certifying the authorizations of the person acting on its behalf,
3.6.3. At the Operator's request, a copy of the document certifying the Subscriber’s right to the territory where the Device is to be installed and the Services are to be provided.
3.7. When requesting some feature(s) from the Operator, the Subscribers must submit a written application or request by email to info@viva.am.
3.8. In case of a change in the data certified by the documents submitted by the Subscriber to the Operator, the Subscriber is obliged to inform the Operator about it within 30 (thirty) days and provide documents certifying the current data.
3.9. In case of a change in the data provided by the Subscriber to the Operator when the Operator concludes the Subscriber Contract electronically or when requesting any feature (features), the Subscriber is obliged to ensure compliance with the requirements of the electronic subscription procedure established by the Operator.
3.10. If necessary, at the request of the Operator, the Subscriber and/or its authorized person must also submit other documents required by the Operator.

4.1. To conclude a Subscriber Contract, the Subscriber submits to the Operator a package of necessary documents and indicates the desired Tariff Plans/ Packages.
4.2. The Subscriber Contract must be signed by the Subscriber or the authorized person thereof.
4.3. The Subscriber can submit the Subscriber Contract to the representative of the Operator's Sales Unit, to the Operator's service center or to a person authorized to act on behalf of the Operator or fill it out electronically on the Official Website.
4.4. When submitting the Contract, the Subscriber indicates the Tariff Plan/ Package offered by the Operator, under the terms of which it wants to receive the Services, and also from the devices presented by the Operator, selects the device through which the Services will be provided.
4.5. The Operator has the right to refuse to provide Services to the Subscriber if the refusal is due to the lack of Technical Capabilities of the Operator, including if the geographical area for the provision of Services specified in the Application is outside the Network access area or requires unreasonable expenses, as well as if the Subscriber did not submit the Required Documents along with the Contract.
4.6. The Operator also has the right to refuse to provide the Services to the Subscriber, if there are outstanding obligations for the Services already provided within the framework of another Subscriber Contract at the desired address for the provision of Services specified by the Subscriber, and the person who is a party to that contract and the new subscriber are affiliated.
4.7. The Operator informs the Subscriber of the refusal to conclude the Subscriber Contract within 7 (seven) working days. The Operator notifies the Subscriber of the refusal via telephone or email specified by the Subscriber during negotiations or in writing. The Operator delivers the notification of refusal to the Subscriber in writing at its Sales and Service Center or by mail to the address specified by the Subscriber in the Application.
4.8. From the moment the notification of refusal of the application for the provision of Services is submitted, the process of concluding the Subscriber Contract is terminated.
4.9. The provision of Services by the Operator requires the installation of the Device on the Subscriber's territory. If the Technical Capabilities are available and the requirements of these Terms are met, within 20 (twenty) days from the date the Subscriber submits the Application and the Required Documents to the Operator, the Operator is obliged to install the respective Device on the Subscriber's territory and connect it to the Network.
4.10. If the Subscriber has a Device that meets the requirements of the Operator, with which, in the opinion of the Operator’s specialists, it will be possible to use the Services provided by the Operator, then at the Subscriber’s request, if the Technical Capabilities are available and if the requirements of these Terms are met, within 20 (twenty) days from the date the Subscriber submits the Application and Required Documents to the Operator, the Operator is obliged to connect the Subscriber’s device to the Network by providing appropriate network connections.
4.11 These Terms and certain other documents that the Subscriber can read and obtain on the Official Website are not provided to the Subscriber in paper form unless the Subscriber requests them in writing.
4.12. The Subscriber has the right, in the manner established by the Operator, to change the list of preferred Services, Tariff Plans/ Packages (except for cases established by other terms and conditions for the provision of Services posted on the Official Website of the Operator) by submitting the respective Application and Required Documents, provided that at the time of submitting such a request, the Subscriber has no outstanding debt to the Operator.
4.13. Upon expiration of the Subscriber Contract, the Subscriber is obliged to return the Device provided by the Operator to the latter within 5 (five) working days.
4.14. In order to identify the Subscriber in the fixed telephony network to provide the fixed telephony (VoIP) service, the Operator provides the Subscriber with a Telephone Number from its numbering resources.
4.15. The Operator has the right to change the Telephone Number of the Subscriber based on the technical necessity or in the cases provided for by the RA legislation, notifying the Subscriber in advance.
4.16. The subscriber can use the services of the Operator's Customer Service Unit round the clock by calling at +374 60 610000.

5.1. In case that the Device is provided to the Subscriber by the Operator for the purpose of providing the Services, the ownership of the Device belongs to the Operator, and the Subscriber acquires the right to use the Device. The Subscriber has no right to transfer the Device or the right to use it to third parties. The Subscriber is obliged to use the Device only in accordance with the purposes and in the manner established by the Subscriber Contract and the Terms. The device and the cable intended for its installation, as well as other technical means, are handed in to the Subscriber according to the delivery-acceptance act.
5.2. The Subscriber is obliged to ensure the safety of the Device by taking all necessary measures, to use the Device in accordance with the requirements and rules of operation of the Device presented by the Operator, manufacturer and otherwise.
5.3. The Subscriber is responsible for any damage to or loss of the Device caused through the Subscriber's fault or as a result of the Subscriber's failure to take sufficient measures to protect the Device.
5.4. The Operator publishes information about technical conditions required for the Device on the Official Website or in the Subscriber Contract.
5.5. The Subscriber must not use the Device provided thereto with other incompatible equipment or in any other way that may affect the safe and uninterrupted operation of the Operator's network and/or equipment.
5.6. Installation, configuration and transportation of the Device /in case of change of address of the provided Services/ is carried out only by the specialists of the Operator.
5.7. The Subscriber is obliged to use the Device only in the place where it was installed and configured by the Operator's specialists, only for the purpose of using the services provided by the Operator. With the written consent of the Operator, the Subscriber has the right to dismantle the Device and move/ transport it to a place agreed with the Operator.
5.8. Upon expiration (termination) of the Subscriber Contract, the Subscriber is obliged to dismantle the Device, its belongings and hand them in to the Operator's Sales and Service Center within 5 (five) working days. In case the Operator objects to the Subscriber's independent dismantling of the Device, the latter is obliged to create an opportunity for the Operator's specialists to dismantle the Device and its belongings within 5 (five) working days after the expiration (termination) of the Subscriber Contract.
5.9. After the expiration (termination) of the Subscriber Contract, the Subscriber returns the Device in good working order, taking into account natural wear and tear.
5.10. The Operator has the right to demand from the Subscriber a connection fee for carrying out Network Connections on the territory of the Subscriber.
5.11. The Operator has the right to establish and apply special terms and conditions or restrictions in respect to the Device provided thereto for the right of use.
5.12. The Operator is not responsible for damage caused to the Subscriber through the Device provided thereto, if it occurred as a result of improper use of the Device by the Subscriber.
5.13. In case of loss or theft of the Device, the Subscriber must immediately notify the Operator thereof in writing.
5.14. The Subscriber is responsible for any use of the Services by third parties through the Device provided thereto, as well as for improper use of the Device provided to the Subscriber by third parties. In these cases, the Subscriber will be considered the user of the given Device until the Operator is properly informed about the loss or theft of the Device.
5.15. The Operator undertakes to suspend the provision of the Services upon proper notification by the Subscriber of the loss or theft of the Device from the moment the Subscriber submits a request to suspend the Services.
5.16. The Subscriber has no right to use the Device with other devices that are not intended for such use, or use the Device in any other way that may cause damage to the Device, the Network or somehow affect the operation of the Device and/or the Network.
5.17. The Device provided by the Operator to the Subscriber, as well as its belongings and parts and/or any changes, improvements, results of repair work carried out on them by the Operator, are the property of the Operator and the Subscriber cannot transfer, rent out or change them in any way.
5.18. The Device is handed in to the Subscriber and is received back from the Subscriber on the basis of the delivery-acceptance act which is drawn up between the Parties and constitutes an integral part of the Subscriber Contract.
5.19. The risk of improper use, accidental loss, damage or theft of the Device is transferred to the Subscriber after signing the delivery-acceptance act of the Device.
5.20. In case of loss, theft or damage of the Device, provision of a new Device to the Subscriber is possible only after the Subscriber has paid compensation for the old Device.
5.21. The Operator undertakes to replace the Device provided to the Subscriber with a new Device free of charge, if the Operator discovers manufacturing defects of the old Device.
5.22. From the moment of receiving the request of the Operator to return the Device (even in the case of a temporary return of the Device), the Subscriber undertakes to immediately stop using the Device and within no more than 5 (five) working days to independently return the Device and its belongings or create an opportunity for the Operator's specialists to dismantle the Device and his belongings.
5.23. In case of non-return by the Subscriber of the Device and its belongings specified in the Delivery-Acceptance Act within the time period and in the case specified in points 5.13 and 6.8 of the Terms, the Subscriber is obliged to pay the Operator the cost/ amount of the Device and its belongings specified in the Delivery-Acceptance Act within 5 (five) working days after the expiry of the term.

6.1. The Operator provides services of public electronic communications, electronic communications network (network operation) and other related services in the Republic of Armenia. The Operator is authorized and carries out activities under the corporate name "Viva Armenia" of the trademark "Viva".
6.2. Description of the Services, tariffs, terms and conditions and rules applicable to the Services are set by the Operator. The Operator can provide a single service package as one service.
6.3. Features, nature, type, description of the Services, Tariff Plans/ packages provided by the Operator, tariffs, discounts and other offers applied to them and other information are presented in detail by the representatives of the Sales Unit and on the Official Website.
6.4. The Services are provided within the existing technical capabilities of the Operator's network.
6.5. In cases established by the Operator, the Services may be provided jointly by the Operator and third parties specified by it.
6.6. The Services provided by the Operator are as follows:
6.6.1. "Broadband Internet" - connection of the Device installed by the Operator at the Subscriber's place or connection of the Subscriber's device to the Network, through which the Subscriber gets the opportunity to access the Internet without controlling the content of the information transmitted by the Operator.
6.6.2. “Fixed Telephony” - connection of the Device installed by the Operator at the Subscriber’s place or connection of the Subscriber's device to the fixed telephony subscriber network, transmission of voice signals via the Internet and/or telephone network (VoIP) at the local, intercity and international levels without controlling the content of the information transmitted by the Operator.
6.6.3. “Data transfer” - connection of the Device installed by the Operator at the Subscriber’s place or connection of the Subscriber's device to the Network, through which the Subscriber gets the opportunity to establish a connection between 2 or more points over an IP network without controlling the content of the information transmitted by the Operator.
6.6.4. Provision of “real IP address” (addresses) - provision by the Operator of an additional real static IP address to the Subscriber within the scope of the Internet access service.
6.7. The Services jointly provided by the Operator and third parties specified by it are as follows:
6.7.1. “IP TV” - connection of the Device installed by the Operator at the Subscriber’s place or connection of the Subscriber's device to the Network for the purpose of providing broadcasting or rebroadcasting services, during which data is transmitted using the IP (Internet Protocol) data transmission network. The Service is provided by the Broadcasting/ Rebroadcasting Service Provider.
6.8. The Services are provided by connecting to the Network the Device provided to the Subscriber for the right of use or the Subscriber's Device that meets the technical conditions established by the Operator.
6.9. The Services are provided on a postpaid basis.
6.10. The Services are provided in the territory of the Republic of Armenia.
6.11. By becoming a party to the Subscriber Contract, the Subscriber agrees to receive advertising, commercial and/or other messages about the Services provided by the Operator via the mobile network of the Operator of which it is a subscriber and/or via email specified by the Subscriber in the Application. The Subscriber must inform the Operator in writing about the desire to refuse to receive them.
6.12. The Subscriber agrees to receive advertising through the Operator's networks. In case of refusal, the Subscriber is obliged to inform the Operator about it in writing.

7.1. Unless otherwise specified, the Operator provides the Services around the clock (seven days a week, twenty-four hours a day) without interruptions.
7.2. The Operator provides the Services in accordance with the legislation of the Republic of Armenia and the license and permits issued to the Operator.
7.3. The Operator undertakes to take all necessary measures available to it to ensure the uninterrupted provision of the Services.
7.4. However, the Subscriber hereby acknowledges that the provision of the Services and their quality depends not only on the Operator, but also on circumstances beyond the control of the Operator, for which the Operator is not responsible.
7.5. The quality and volume of the Services provided may be limited by the Operator in accordance with these Terms and other rules established by the Operator.
7.6. The provision of the Services may be temporarily limited or terminated for the duration of repairs and/or technical maintenance work, about which, if possible, the Operator must inform the Subscribers by making public announcements.
7.7. The provision of the Services may be interrupted or the quality of the Services may deteriorate in case of technical failures. The Operator is obliged to take the necessary measures to eliminate technical failures within a reasonable time.
7.8. In connection with the repair, expansion, modernization, enhancement and/or preventive maintenance works of the network, the Operator has the right to temporarily suspend the provision of the Services after disseminating relevant information in advance by email and/or in any other manner acceptable to it.
7.9. In the cases established by point 8.11 of the Terms, the suspension of the provision of the Services may not last more than 24 (twenty-four) hours within 1 (one) month.
7.10. In case of violation of the Service provision regime due to circumstances other than those specified in point 8.7 of the Terms, the Subscriber informs the Operator about the failure or malfunction by calling the Contact Center at 060-61-00-00 or writing to the Operator at info@viva.am.
7.11. In the case established by point 8.14 of the Terms, the Operator is obliged to eliminate the defects within a reasonable period of time after the Subscriber reports information about the failure or malfunction.
7.12. In any case, in order to eliminate the defects in the provision of the Services, the Subscriber is obliged to allow a representative of the Operator to work on the Network, the Device, other equipment, at the separation point, on wires and end user equipment connected to the Network, the Device, telephone network, data transmission network or the Internet.
7.13. The costs of eliminating defects in the provision of Services are borne by the Subscriber if they arose through its fault.

8.1. Information about the type, cost and characteristics of the Services is posted in the Subscriber Contract or on the official website of the Operator.
8.2. The Services are subject to tariffs established by the Operator for the Tariff Plan/ Package chosen by the Subscriber, which are described in the Subscriber Contract and presented by representatives of the Operator's Sales Unit.
8.3. Payments for the Services must be made in accordance with the terms of the tariff plan, and a security deposit or other guarantee may be required.
8.4. The Subscriber is obliged to repay the obligations accrued for the Services provided within the established period.
8.5. The Operator provides information on the cost of the Services provided to the Subscriber by the 7th working day of the month following the Reporting Period. If specifically indicated by the Subscriber in the Subscriber Contract, the invoice for the Services provided may be presented in writing, in the form of an invoice or other document.
8.6. The basis for the amount payable for the Services provided to the Subscriber for the months preceding the current month is the calculation of the Operator's Billing System, on the basis of which a settlement document can be provided.
8.7. Unless otherwise established by the description of the Tariff Package, the Subscriber is obliged to independently clarify the amount to be paid and, by the 25th day of the month following the Reporting Period inclusive, pay the amount calculated by the Operator for the Reporting Period, regardless of whether the Subscriber used the Services in a given month or not. The Subscriber can make a non-cash payment. The non-cash payment must be made into the bank account specified by the Operator on the Official Website and/or in the Subscriber Contract, or through online electronic payment systems or agents of the Operator. Information about the Operator's agents through which the Subscriber can make non-cash payments is published on the Official Website.
8.8. If provided for by the Tariff Plan or upon receipt by the Subscriber of the respective application, the settlement documents are delivered to the Subscriber by mail or e-mail.
8.9. The Subscriber is obliged to check and inform the Operator in writing about discrepancies in monthly bills before making payment for the Services provided. By paying for the Services provided, the Subscriber confirms that it does not dispute the bill presented by the Operator.
8.10. The confirmed bill certifies the acceptance of the Services provided during the specified month.
8.11. The Operator is obliged to keep the information about the Subscriber's account, as well as about the Services provided to the Subscriber for 1 (one) year, after which the Operator may refuse to provide the Subscriber with information about its account or the Services provided to it.
8.12. The Subscriber's payment obligation is considered fulfilled from the moment the payable amount is entered into the Operator's Billing System.
8.13. The payment obligation is considered fulfilled from the moment the the paid amount is transferred to the Operator's cash desk or deposited into the Operator's bank account.
8.14. Any person making payment in favour of the Subscriber is deemed to have been duly authorized by the Subscriber to make payment and to be acting on behalf and in the interests of the latter in order to exercise this authority.
8.15. Only on the basis of a written application from the Subscriber, the Operator is authorized to make corrections to incorrect payments, including transferring the incorrect payment from the Subscriber's account to the correct addressee. The Operator is not responsible for losses incurred by the Subscriber as a result of this.
8.16. Due to technical features, amounts charged to the Subscriber for some services provided may be reflected in the Personal Account with a delay.
8.17. The Operator has the right to use the amount of the security deposit and/or prepayment paid by the Subscriber to pay off the Subscriber's overdue debts.
8.18. Record-keeping of all tariff packages selected under the Subscriber Contract is carried out in the Billing System using one personal account and one overall balance. This means that no record-keeping is carried out at the level of an individual tariff plan or service, and charges for services rendered reduce the overall balance, and payments made increase it. The possibility of optional payment for a separate service included in the personal account is not provided to the Subscriber.

The possibility of optional payment for a separate service included in the personal account is not provided to the Subscriber. 9. Suspension, Termination of Service Provision and Termination of the Subscriber Contract
9.1. The Operator has the right, without prior notification to the Subscriber, to unilaterally suspend or terminate the Services provided to the Subscriber, as well as dismantle its cables and the Device if the Subscriber does not make payment till the last day of the payment period for the Services provided for in the Terms. The Operator may charge a fee for reactivating the suspended Services or for reinstalling dismantled cables and the Device and reconnecting them to the Operator's network. In any case, suspension or termination of the provision of Services and/or dismantling of the Device or cable does not release the Subscriber from the obligation to pay the remaining amount (fee) payable to the Operator.
9.2. In some cases, the Subscriber pays a one-time connection fee to ensure the availability of the Services according to the Operator’s price list.
9.3. The Operator has the right to suspend the provision of the Services also in cases where:
9.3.1. The Subscriber has connected to the Network of the Operator end user equipment or devices that do not comply with the technical conditions announced by the Operator or end user equipment or devices that are uncertified, or
9.3.2. The Subscriber has connected to the Network of the Operator end user equipment that is incompatible or interferes with the operation of the Operator’s network or the ability of others to use the services of public electronic communications, or
9.3.3. The limitation or suspension is necessary for the installation, repair, replacement or care of equipment or Network, line infrastructure, or
9.3.4. The Subscriber violates the Terms, or
9.3.5. The Operator discovers that the Subscriber has submitted incorrect data when applying for the Services.
9.4. The Subscriber has the right to submit to the Operator a written application for a free suspension of the provision of the Services for a period of up to 60 (sixty) days at least 1 (one) day before the scheduled date of suspension, indicating the specific period of suspension of the provision of the Services and paying the corresponding fee and debt incurred for the Services as of the date of submission of the application. The Subscriber has the right to submit a written application to the Operator for suspension of the provision of the Services no more than twice within one calendar year, while the total duration of suspension periods must not exceed 12 (twelve) months. Upon expiration of the temporary suspension period for the provision of the Services specified by the Subscriber in the Application, the Services provided to the Subscriber are automatically resumed. Within the meaning of this point, the Subscriber has the right to suspend each or all of the Services chosen under the Subscriber Contract.
9.5. In the absence of another written agreement, upon expiration of the payment period established by these Terms, the Contract will be considered terminated without the need for any notification if, by the 25th day (inclusive) of the second month following the full suspension of the Services, the Subscriber does not apply to the Operator to reactivate the fully suspended Services (while fully fulfilling obligations to the Operator), regardless of the reasons for suspension of the Services;
9.6. In the event of termination of the Subscriber Contract on the basis of the Subscriber's application, or these Terms or non-fulfillment of obligations defined by the Subscriber Contract by the Subscriber, the Subscriber is obliged to pay the Operator the cost of the Services actually provided before termination of the Subscriber Contract, including the monthly subscription fee (if the Operator has set a monthly Subscription fee for the Service provided to the Subscriber).
9.7. In case of termination of the Subscriber Contract for whatever reason, the Subscriber is obliged to return the Device and technical means necessary for installation/ use of the Device in the condition in which the Subscriber received them from the Operator, taking into account the natural wear and tear of the Device. The fact that the Subscriber returns to the Operator the Device and the technical means necessary for installation/ use of the Device in accordance with the Terms is confirmed by the delivery-acceptance act. If the Subscriber refuses to return to the Operator the Device and/or technical means necessary for installation/ use of the Device, or it is impossible to return them, the Subscriber is obliged to pay the Operator their cost in accordance with the Subscriber Contract.
9.8. In the event of termination of the Subscriber Contract for any of the reasons provided for in point 9.6. of the Terms, the Subscriber is also obliged to pay the Operator the cost of the work performed by the Operator to ensure the provision of the Services, in cases established by the Subscriber Contract.
9.9. The Operator suspends the provision of the Service, if the Subscriber has not paid for the Service on time by notifying the Subscriber 5 (five) working days in advance via email, SMS message or phone call, as well as in other cases provided by the RA legislation.

10.1. The Operator may, at its sole discretion, make a public offer to introduce changes or additions to the Terms, tariff plans/ packages, tariffs and/or rules by publishing these changes on the Operator's official website at least 3 (three) days before their entry into force, as well as, if necessary, by notifying the Subscribers of such changes or additions via e-mails or short messages (SMS), unless the Subscriber has refused in writing to receive the notification mentioned in this point. In case of making planned changes or additions to the Terms, current tariff plans/ packages, tariffs and/or rules that worsen the legal position of the Subscriber, the Operator is obliged to publish these changes or additions on its official website 30 (thirty) days before their entry into force as well as to send information about these changes or additions to the Subscribers via email or short messages (SMS), unless the Subscriber has refused in writing to receive the notification specified in this point.
10.2. In case of disagreement with changes or additions offered by the Operator in accordance with point 10.1 of the Terms that worsen the legal position of the Subscriber, the Subscriber has the right to terminate the Subscriber Contract unilaterally before the expiration of the period planned for the changes or additions to enter into force (except for cases where these changes or additions are subject to the requirements of the RA legislation), by notifying the Operator in writing and/or in another way acceptable to the Operator, and if such notification is not received by the Operator within the specified period and the Subscriber continues to use the Services, then the Operator’s offer to make changes or additions will be considered as accepted by action (accepted) by the Subscriber.
10.3. In the case specified in point 10.2 of the Terms, as a result of unilateral termination of the Subscriber Contract, the Subscriber may not be charged any additional fees (fines, penalties or compensation for release from obligation). At the same time, the Subscriber's obligation to pay for services actually provided to the Subscriber by the Operator prior to termination of the Subscriber Contract continues to be valid until its full fulfillment.