Mobile Security

There are numerous types of mobile fraud which aim at enticing the subscriber to act in a way as to allow obtaining money from the subscriber’s account, get hold of subscriber’s personal data, or even his bank account if the subscriber frequently uses online banking services through the mobile device.

Mobile fraud includes variety of scams, such as:

a) Offering virus programs which perform various actions through the subscriber’s mobile device or let using the personal data available,

b) Installing various programs in the subscriber’s device from unknown websites, which make calls and send SMS messages, without the subscriber’s consent,

c) Collecting metadata on the geographic location and preferences of the subscriber via the mobile device without the subscriber’s consent,

d) Using subscriber’s mobile phone as a remote control device for carrying out various actions (e.g. sending advertising SMS to subscriber’s contacts from the subscriber’s mobile number).

However, mobile fraud can be avoided if you follow a few simple rules:

How to avoid becoming victim of a mobile fraud?

1. Set passwords for mobile devices and use them when leaving the mobile device out of sight or when planning not to use it for a long period of time
2. Abstain from keeping passwords, PIN codes and other strictly confidential personal information in e-mails which are available in the mobile phone or online.
3. In case the phone is lost or stolen, immediately notify the telecom services provider. Then change all the passwords for online access through the mobile device (e.g. the password for accessing the online banking account).
4. Abstain from installing applications or downloading files from unknown and/or unreliable resources, especially on your smartphone or tablet. Before installation get acquainted with the permissions requirements of the program.
5. Abstain from calling back to unknown or suspicious numbers.
6. Before selling the mobile device or giving it for use to other people, reset the factory configurations and delete all the content installed by you.
7. Most of the modern mobile phones have options for remote blocking or, being tracked, in case of loss or theft. Use also applications designed for that purpose. To obtain additional information on such opportunities for your device, regularly get acquainted with the news and announcements on the official website of the device manufacturer.
8. Take precautions: block unknown, suspicious and unwanted numbers as well as install antivirus software.

What steps does Viva undertake to protect the subscribers from mobile fraud?

Viva continuously takes comprehensive measures to protect its subscribers from known and possible cyber-attacks. For example, Viva filters spam and temporarily blocks incoming and/or outgoing calls in international directions if massive fraud calls to Viva subscriber numbers are identified (Wangiri fraud block).

In this regard it is essential to immediately notify the service provider company in case of detecting cases of fraud, which will allow the company to fight against fraud in a more systematized manner and in cooperation with the subscribers.

Viva also cooperates with legal enforcement bodies, other telecommunications operators, its partners and suppliers to prevent mobile fraud attacks on subscribers and to ensure the provision of safe communication services.

How to connect with Viva?

111 Hot Line

Via telephone

You can refer to our operators by calling 111 from Viva numbers. When calling from other networks, one needs to dial 093 297111 (or +374 93 297111 in case of calling from abroad).

Online

Entering the “111 online” page on “Internet Assistant” self-care portal and addressing your questions to our Hot Line operators online.