We Value Your Opinion

As a customer-oriented company K-Telecom CJSC appreciates the opinion of its subscribers and values it as an important source of information in the process of improvement of its services.

 The Company is willing and consistent when providing proper feedback to claims, complaints and suggestions received from the customers.

 Subscribers may refer to K-Telecom with any issue by calling the 111 24/7 hot line number, talking to the operator online through the “111 Online” service, sending an e-mail or a letter or by visiting our service centers.

 To submit a written application the subscriber should visit a service center presenting an ID, and the employees will provide necessary support for filling in the application form. After corresponding registration procedure the subscriber is given a serial number, through which he/she can follow on the status of the application by calling 111 or referring to service centers. The answer to the application is given within 15 working days from the moment it riches Viva-MTS headquarters. During this period the employees willingly keep in touch with the subscriber.

 111 Hot Line

 With Viva-MTS round-the-clock hot line you can get an answer to any question related to the services provided by the Company. You can address your questions in the most convenient way, as the 111 hot line is available via three different channels: 

Phone
You can contact our operators by dialing 111 from Viva-MTS numbers. From other phone numbers dial 093 297111 (or +374 93 297111, when calling from abroad).

Online
By entering the “111 Online” page on the “Internet Assistant” self-care portal you can chat online with Viva-MTS operators.

E-mail
You can also write to 111@mts.am e-mail address and our operators will promptly answer all your questions.

111 - a 24/7 high quality customer care!