Questions and answers

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In case of problems while using “Kids Club” service, please, refer to contacts below.

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Questions and answers

1. What is “Kids Club”?

“Kids Club” is a service providing opportunity for unlimited download of premium games, specially selected for kids for a fixed affordable price. When subscribing you get an access to hundreds of games and use them whenever you want. Here you can find the best games in lots of categories for kids.

2. What is the advantage of the “Kids Club” service?

By activating the service you get more than one special advantages in a package:

- 1-day trial usage (in case the service is activated for the first time);

- Special selection of games for your phone: the system automatically reads the model of your device and offers you only the applications that are compatible with its model;

-  Hundreds of  games for the most affordable price Subscribe to “Kids Club” service to get access to the best applications for a fixed affordable price without additional expenses, commercials, or content. Besides, you get in-game bonuses, all within the mentioned fee. To compare, the price of a game in other stores starts at $0,99. When using “Kids Club”, you can download unlimited number of games.

3. How can I activate the “Kids Club”?

The service can be activated in the following ways:

• Confirm the activation on https://kidsclub.viva.am; go to Kids Club portal, service activation window with service terms and conditions will pop up on your screen. To activate, press “Subscribe”.

• Send SMS-command with “Start1”, “Start7” or “Start30” to the short number 2090. For further usage of the service go tohttps://kidsclub.viva.am.

4. How to pay for the service?

Upon the first activation of the service you are getting a 1-day trial period and you are not charged for using the service till the end of that period. Upon the completion of the trial period and at the next activation of the service the fee for subscription for a given period is charged once from the balance of your mobile number. In case of insufficiency of funds on your balance for prolongation of the service, the fee is not charged and the access to services is terminated.

5. Are the downloaded applications available once the subscription is cancelled?

No. The applications are bound to subscription. That is why once you refuse from the service you are not able to use the applications. However, your data is retained within two months after the cancellation of the subscription. In case you cancel the subscription and later decide to start using it again, you only need to refresh the subscription.

6. How many applications can be downloaded by subscription?

If you have an active subscription, you can download unlimited number of games available on https://kidsclub.viva.am

7. How to tell applications downloaded from “Kids Club” for other applications?

All icons of the applications, downloaded via “Kids Club” bear a small symbol, which is why you will not confuse them with applications downloaded from other sources.

8. How to update “Kids Club”?

“Kids Club” is constantly improved, and you get notifications every time a new version is launched. The updates are available in “About the app” section of the menu.

9. Is connection to Internet required to subscribe to the service and download applications from “Kids Club”?

Yes. To subscribe to the services and to use the apps, you need to have active connection to Viva Internet services.

When browsing applications and downloading games, while having active tariff plan internet package, the megabytes of the main internet-package are not used; anyway, you can always switch to Wi-Fi for a faster download of your apps.

Fee for incoming/outgoing Internet-traffic when using the games/apps of “Kids Club” application, is calculated according to the current tariff plan of the subscriber.

10. Will the subscription automatically terminated if I uninstall “Kids Club” from my device?

No. But if you uninstall the “Kids Club”, you will not be able to download applications with the help of our service.

11. How to deactivate “Kids Club”?

• On  https://kidsclub.viva.am: go to “Account” page  and press “Unsubscribe”;
• By sending “Stop” SMS request to number 2090.

12. How often do the games and applications in the catalogue get updated?

The catalogue is updated weekly. Our content managers’ team works to have the most popular games and applications available for you.

13. Can the applications be downloaded via Wi-Fi?

To download applications via Wi-Fi you will need to additionally confirm your mobile number, following the instructions in “Kids Club”. 

During  subscribing to the service while using Internet via Mi-Fi or 3G/4G router, or being connected to Wi-Fi via Personal Hotspot the fee for subscription may be charged from the account of the phone number or may be ascribed to the account of the phone number, which is used for the given device, and not the from or to the account of the phone number, which is installed in the smartphone. Besides, the SMS notifying on successful subscription may also be sent to the mobile number installed in the respective device. The services will be available as long as the data in the browser is cleared

14. Is the service available on PC or notebook?

The applications in “Kids Club” are available only for use on mobile devices; therefore, you cannot use the service on PC or notebook.

15. Which platforms support applications on “Kids Club”?

“Kids Club” is available both for Android and iOS mobile devices. Depending on operating system, a special catalog of games and applications is selected for each platform. All games and applications in the “Kid s Club” are available for download when accessing via Android mobile phones. When accessing via mobile phones on iOS, games are available to play online without downloading the application.

16. I have “iPhone”/“iPad”: can I download applications?

Games and apps on the “Kids Club” are also compatible with iOS mobile devices. When accessing via mobile devices on the iOS platform, the games are available to play online without downloading the application. Some applications may not be fully compatible with iOS devices, depending on the browser / iOS system combination on the device

17. My phone is a “Windows Phone” (e.g. “Nokia Lumia”); can I download games?

You cannot download games, because the catalogue does not offer applications compatible with “Windows Phone”.

18. My phone is an “Android”, but I am unable to download applications? What am I supposed to do?

To download an application on an “Android” device, you need to change your settings by allowing installation of applications from various sources. For that go to “Settings” of your device, select the required option in “Applications” menu, and allow installation of applications from various sources by selecting “Unknown sources”.

19. Will I get 1-day trial period in case of the next activation of the service?

No, in case of the next activation the fee for the service will be charged on the first day of activation.

20.  Can the subscription type be changed for “Kids Club”?

For that you first need to deactivate the current subscription, and then activate the new one in one of the ways described above.