How To?

• How to Activate "Alo Roaming"?
• How to Activate "Alo SMS Roaming"?
• How to Activate Roaming for Postpaid Subscribers?
• How to Become a Corporate Customer?
• How to Make Calls while Roaming?
• How to Make Calls while Roaming in Viva Network?
• How to Recharge?
• How to Recharge Prepaid Cards in Roaming?
• How to Use "Pahmtoci" Service?

   

Activation of "Alo Roaming" service is free of charge. However, you need to have a positive account balance.

   - To activate "Alo Roaming" you need to dial *121*1#, or dial *121# and then choose 1 from the menu options.
   - To deactivate "Alo Roaming" you need to dial *121*3#, or dial *121# and then choose 3 from the menu options.
   - To check if you have "Alo Roaming" service active you need to dial *121*0#.

Activation of "Alo SMS Roaming" service is free of charge. You just need to have a positive account balance.

   - To activate "Alo SMS Roaming" you need to dial *121*2#, or dial *121# and then choose 2 from the menu options.
   - To deactivate "Alo SMS Roaming" you need to dial *121*3# or dial *121# and then choose 3 from the menu options.
   - To check if you have "Alo SMS Roaming" service active you need to dial *121*0#.

When you are using your phone outside Armenia, you use network resources of foreign operators. That is why dialing format should correspond to that of the network you are roaming in.

Thus, a call to Armenia is always dialed as an international call:

    + [country code] [area or network code] [phone number]
     E.g. +374 93 297111 (Viva Hotline)

In order to make a call within the country you are roaming in, you can use both national and international dialing formats:

     [area or network code] [phone number]
 or
      + [country code] [area or network code] [phone number]

To send SMS to any destination, please dial:

     + [country code] [network code] [phone number]

 For example to send SMS to 093 298888 Viva number you should dial: +374 93 298888

Choose Viva, ARM 05, RA 05 or 283 05 from your phone settings menu and make your stay in Armenia more pleasant and comfortable with Viva roaming service.

In order to make calls in Armenia you should dial:

     0 [area or network code] [phone number]
      E.g. 093 298888
 or
      + [country code] [area or network code] [phone number]
      E.g. +374 93 298888

To make a call to any international destination, including your home country, you should dial:

     + [country code] [area or network code] [phone number]

To send SMS to any destination, please dial:

     + [country code] [network code] [phone number]

There are several ways of recharging prepaid cards:

1. Directly from mobile phone: in this case you need to get a recharge code either by buying a recharge card or from any ATM

  - To recharge your prepaid card dial *123*the secret code#
  - To recharge any other prepaid card dial *125*the secret code*phone number#

2. Online: through Viva website

3. Via Telcell electronic payment machines located in various places of Yerevan and Gyumri

While in roaming you can recharge your account online from Viva website. Your friends in Armenia can also recharge your card. And in networks that support USSD system, having a recharge code, you can recharge your account directly from your phone (for more information call 111).

In Russia you can recharge your account in MTS Russia shops – either in cash or by discarding the amount from your bank card (Visa, MasterCard) without commissions.

See also Account Recharge.

To activate the feature:

  - Dial *225# from your mobile phone

To hide your number:

  - select Hide ID from "call settings" menu before making a call, or
  - enter  #31# prefix before the number you are calling