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Vacancies

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Viva ensures a fair and transparent recruitment process without discrimination against age, race, gender, disability or socio-political position. If you wish to apply for a vacant position, please follow the instructions indicated in the vacancy announcement. Your application will be reviewed based on the job requirements. If your application and relevant qualifications correspond to the job requirements, you will be invited for an interview.

We encourage you to apply for the positions if your qualifications match the job requirements.

If you are not interested in any of the announced positions or currently there are no vacancies, you can submit your resume to jobs@viva.am e-mail address. Your resume will be kept in our database and considered in case we have vacant position in the future.

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Sales and Service Specialist in Kapan SC

Deadline

21/01/2025

Job description: Viva is seeking an active, motivated and strong communicator with excellent knowledge of English and Russian languages to join our team as a Sales and Service Specialist.

Job responsibilities

Provide services to the customers according the Company set standards and planned indicators, as well as follow up on their implementation;
Inform and provide necessary advertising materials to the customers (specifications of products, services and tariffs);
Provide technical support in products/services activation/ deactivation procedures;
Sell mobile phones/devices, data devices & accessories;
Provide service to the customers in prepaid / postpaid products, voice and data tariffs;
Prepare reports;
Ensure handling of customer claims and complaint;
Ensure confidentiality of the customer data and the Company activities/ standards.
Required qualifications
Higher education;
Work experience in the customer service or sales will be an advantage;
Awareness of different transactions in billing systems is a plus;
Knowledge of Company’s and competitor’s tariffs/ products/ services /bundles;
PC skills (Word, Excel);
Linguistic skills: Armenian, Russian and English languages;
Effective team working and time-management skills;
Good organizational, communication and negotiation skills;
Conflict and stress management skills.

Apply

Name, surname *

Email *

Phone number *

CV is not selected

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Mobile Sales and Service Specialist in Lori Region

Deadline

21/01/2025

Term: Full time / Temporary

Job description: The Mobile Sales and Service Specialist is responsible for providing service to the customers, promoting new and existing products, tariffs and services to customers, handling of customer claims and complaints according to the Company’s activities/standards.

Job responsibilities

Drive to cities and villages according to approved schedule and provide services to the customers;
Make negotiations with local official institutions for Mob. SC installation and proper functioning;
Provide services to the customers according the Company set standards and planned indicators;
Inform and provide necessary promo materials to the customers on the specifications of products, services and tariffs;
Provide technical support to customers on the activation/deactivation procedures of products and services;
Make sales of mobile phones/devices, data devices & accessories;
Provide service to the customers on prepaid/postpaid products, voice and data tariffs;
Accept payments/refills, sell refill cards, reissue SIM cards;
Provide customers with info on monthly invoices, balances, payments and refills as well as on activation/deactivation of services;
Assist customers with information on the products to be obtained by installment and cash as well as on partner companies;
Develop and approve monthly routes with the relevant SC Sales and Service Senior Specialist;
Prepare daily and monthly reports on the balance of cards/devices/products in the stock;
Prepare daily reports on quantity of transactions/cash collected data;
Provide on time and valuable solution to customer claims/complaints on the spot or by the help of other Functional Units;
Ensure feedback provision to customers on the status of their claims/complaints;

Required qualifications

Higher education;
Work experience in the customer service or sales will be an advantage;
Awareness of GSM technologies;
Awareness of different transactions in billing systems is a plus;
Awareness of Complaint handling management system (ISO 10002)
Knowledge of Company’s and competitor’s tariffs/ products/ services /bundles;
Driving License B,C;
PC skills: MS-Office applications;
Linguistic skills: Armenian, Russian and English languages;
Good organizational, communication and negotiation skills;
Effective team working and time-management skills;
Conflict and stress management skills.

Join us and you will receive:

Health Insurance;
Monthly business mobile package;
Bonuses;
Learning and development opportunities,
A number of paid days off;
Competitive compensation and benefits package

Viva ensures a fair and transparent recruitment process without discrimination against age, race, gender, disability or socio-political position.

Apply

Name, surname *

Email *

Phone number *

CV is not selected

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Mediation Specialist

Deadline

21/01/2025

Job description: The Mediation Specialist is responsible for setup, checking and backup of all mediation and provisioning network nodes.

Job responsibilities

Monitor the mediation servers;
Create new or change old configuration according to billing requirements;
Perform full testing of the new created configurations;
Monitor the mediation server on daily basis, check the logs, system mails, alarm and error messages, and etc.;
Add new services needed for billing and reporting systems;
Monitor the provisioning servers;
Create new or change old configuration according to billing or core staff requirements;
Perform full testing of the new created configuration;
Monitor the application on daily basis, check the logs, system mails, error messages, and etc.
Ensure documentation of application configuration and procedures:

Required qualifications

Bachelor’s degree in engineering or information technology;
1 to 2 years of work experience as a mediation engineer in the telecom industry.
1 to 2 years of work experience in software development;
Good knowledge of Linux system administration and shell scripting;
Good programming language and scripting;
Good knowledge of IP networking and firewalls;
Good knowledge of operating system optimizations and fine tuning;
Good knowledge of billing and CDR (Call Detail Record) formats;
Ability to organize and manage multiple assignments within critical deadlines;
Ability to effectively manage change;
Ability to interact in a positive manner with internal and external contacts.
Good knowledge of Armenian, English and Russian languages;
Adaptability/Flexibility;
Problem solving.

Apply

Name, surname *

Email *

Phone number *

CV is not selected

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Transmission Engineer

Deadline

21/01/2025

JOB DESCRIPTION: The Transmission Engineer is responsible for transmission (MW and optical /SDH, DWDM, GPON,) networks design, operation and maintenance works. The Incumbent ensures the mentioned equipment uninterrupted performance and data base updates/changes.

JOB RESPONSIBILITIES:

Perform transmission (Radio and optical) network planning and design
according current and future demands of the services;
Ensure troubleshooting faults and resolving problems;
Manage transmission management systems operation and maintenance;
Conduct faults investigation and analysis;
Cooperate with the equipment vendors for implementing new functionalities, neutralizing discovered defects and errors;
Cooperate with subcontractors for projects implementation;
Perform equipment installation works according to the project;
Follow up and developing the existing network according to the approve project;
Investigate new technologies, make recommendations and integrate to the Network;
Supervise the frequency plan for transmission network elements according to the network design.

REQUIRED QUALIFICATIONS:

Higher education in Radio-technical field;
3 years of relevant work experience;
Knowledge of PDH (MW links), SDH, DWDM, GPON technologies;
Basic knowledge of IP Networks;
Knowledge of Fiber Optics technologies;
Knowledge in radio techniques and electronics;
Excellent technical and computer skills;
Language skills (Armenian, Russian and English);
Ability to work with new technologies;
Reporting and analytical skills;
Ethical behavior;
Flexibility/adaptability;
Team-work and cooperation;
Problem solving skills;
Business communication skills.

Apply

Name, surname *

Email *

Phone number *

CV is not selected

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Basic Support Agent (On Shift)

Deadline

19/01/2025

Job description: Basic Support Agent is responsible for ensuring high-level customer support by serving customer calls politely and properly, providing accurate answers to customers’ inquiries along with applying problem solving skills.

Job responsibilities

Provide efficient and effective telephone service to customers;
Provide proper/accurate information;
Arise customers’ interest in products and services of the Company;
Record the issue and follow-up to solve it providing feedback to the customer upon necessity;
Reply technically as far as possible and transfer the call to technical section if necessary;
Make records of all customer calls;
Submit daily reports on complaints and offers received from customers.

Required qualifications

College/Higher education;
Relevant work experience is an advantage;
Fluent in Armenian, Russian and English languages;
Problem solving and complaints handling skills;
Excellent organizational and communication skills;
Effective team working and time management skills.

You can apply via the following link: https://vivaarmenia.spark.work/career/job/19?lang=en

Apply

Name, surname *

Email *

Phone number *

CV is not selected

Refresh

Mobile Sales and Service Specialist in Shirak Region

Deadline

19/01/2025

Job responsibilities

Drive to cities and villages according to approved schedule and provide services to the customers;
Make negotiations with local official institutions for Mob. SC installation and proper functioning;
Provide services to the customers according the Company set standards and planned indicators;
Inform and provide necessary promo materials to the customers on the specifications of products, services and tariffs;
Provide technical support to customers on the activation/deactivation procedures of products and services;
Make sales of mobile phones/devices, data devices & accessories;
Provide service to the customers on prepaid/postpaid products, voice and data tariffs;
Accept payments/refills, sell refill cards, reissue SIM cards;
Provide customers with info on monthly invoices, balances, payments and refills as well as on activation/deactivation of services;
Assist customers with information on the products to be obtained by installment and cash as well as on partner companies;
Develop and approve monthly routes with the relevant SC Sales and Service Senior Specialist;
Prepare daily and monthly reports on the balance of cards/devices/products in the stock;
Prepare daily reports on quantity of transactions/cash collected data;
Provide on time and valuable solution to customer claims/complaints on the spot or by the help of other Functional Units;
Ensure feedback provision to customers on the status of their claims/complaints;

Required qualifications

Higher education;
Work experience in the customer service or sales will be an advantage;
Awareness of GSM technologies;
Awareness of different transactions in billing systems is a plus;
Awareness of Complaint handling management system (ISO 10002)
Knowledge of Company’s and competitor’s tariffs/ products/ services /bundles;
Driving License B,C;
PC skills: MS-Office applications;
Linguistic skills: Armenian, Russian and English languages;
Good organizational, communication and negotiation skills;
Effective team working and time-management skills;
Conflict and stress management skills.

Join us and you will receive:

Health Insurance;
Monthly business mobile package;
Bonuses;
Learning and development opportunities,
A number of paid days off;
Competitive compensation and benefits package

Viva ensures a fair and transparent recruitment process without discrimination against age, race, gender, disability or socio-political position.

Apply

Name, surname *

Email *

Phone number *

CV is not selected

Refresh

You can also reach us at 111 or 093 297111.

For information about fixed services please call at 060 61 00 00 phone number.